Kylie uses AI to help brands automate answers to customer service requests

Messaging services are being highly touted as the next medium for customer service as they offer brands a way to not only deploy human agents, but also implement artificial intelligence to address requests. But what if companies want to use AI in areas besides chatbots or on Twitter? Kylie is a startup that’s making its public debut claiming that it can “clone” a brand’s social media presence and automate responses across Twitter, Zendesk, Salesforce Chatter, and other se