Klarna CEO reveals plan to reduce workforce by 50% and replace it with AI

Klarna CEO Sebastian Siemiatkowski is so bullish on AI that the Swedish buy-now-pay-later (BNPL) platform plans to cut it's workforce by 50 percent in the next few years. Speaking to the Financial Times, Siemiatkowski said that Klarna is hoping to scale its workforce down from 3,800 to 2,000 employees. The current employee count was already reduced from 5,000 after Klarna conducted mass layoffs last year. With almost half the workforce at the company, Siemiatkowski plans to shift customer servic