Jack calls in reinforcements to measure Twitter’s toxicity

Twitter’s CEO has officially waved the white flag and called for outside help fixing the site’s toxicity. Specifically, he’s asked for help defining a metric of “conversational health” on Twitter. While it’s good to see Twitter attempt to find a system for controlling the behavior of its users, human beings are too complicated to be algorithmically guided into playing nice. It’s no secret that Twitter has, in recent months, been forced to face its epide