Is your product’s AI annoying people?

James Glasnapp Contributor James Glasnapp is a senior UX researcher at PARC. More posts by this contributorNine requirements for a successful private ridesharing system
Artificial intelligence is allowing us all to consider surprising new ways to simplify the lives of our customers. As a product developer, your central focus is always on the customer. But new problems can arise when the specific solution under development helps one customer while alienating others.
We tend to think of AI as an