Invoca taps Salesforce veteran as CEO for its voice communication platform

In the digital age in which we live, there’s no shortage of technologies siphoning off our data in order to provide better customer service. But what happens when we take our complaints, questions, and feedback away from online channels and move them offline using the age-old telephone? Tapping into this medium can be difficult to do, but Invoca has found a way and it’s now looking to kick its brand up a notch, bringing on board long-time Salesforce executive Gregg Johnson on board a