India is primed for the chatbot revolution

GUEST: On my way to work in Bangalore last week (I’m an intern at a chatbot company), I was listening to Radio One, an Indian radio station, when I heard an ad for a competition. At first I didn’t think much of it. Phone-in radio shows are nothing new in India. But then the radio show host said something curious: “WhatsApp us your messages at…”
I realized that, in India, WhatsApp isn’t a feature or an app like Uber or Swiggy but rather a basic utility like In