How to make sure your first bot doesn’t make a belly flop

GUEST: All hail the hype cycle — 2016 was nothing but acceleration for the burgeoning bot economy. We experienced Gartner’s “innovation trigger” and reached the “peak of inflated expectations” in under 10 months. Congratulations, everyone!
Now comes the sobering reality that customers — actual, living, breathing companies — need to be able to implement these things and demonstrate real business value. While some may long for those magical