How to make sure chatbots provide good customer service

GUEST: I’m sure you’ve heard the saying, “If I’d asked my customers what they wanted, they’d have said a faster horse.”
While I don’t believe Henry Ford actually said that, I also don’t agree with those that think that “faster horses” is not a helpful answer.
When people say they want faster horses, they are letting you know what the real problem is. They are just not very direct and clear about it. Yeah, sure, it might seem they are as