How to build a better chatbot

GUEST: The rise of chatbot technologies has not been the stunning success many people anticipated. The technology is now ubiquitous, but chatbots are more famous for their failures than successes. For instance, Microsoft’s Tay faced a wave of media scorn after the internet trained it to become a misogynistic racist in the span of a day.
Less snarky criticisms have been leveled at Google’s Allo. Experts have called the tech giant out for failing to equip Allo with end-t