How natural language interfaces can solve workflow problems

GUEST: If you’ve ever worked in a big company, you carry the scars of processes and workflows. Even in the most advanced companies, most processes are not what I would consider delightful. When presenting about UX, I ask the audience “Who here likes to do their expense reports?” — I get laughter, but no one raises their hands.
Processes like expense reporting should be delightful — you paid for something and now the company pays you back! Magic! And it’s