How chatbots will evolve over the next 5 years

GUEST: Bots hit the scene so quickly in 2016 that many people have started to wonder if they’re just a temporary fad that will give way to a new technology this year or next.
What these people fail to realize is that bots never mattered. They didn’t matter when Microsoft announced its Bot Framework; they didn’t matter when Facebook announced its bot platform. They still don’t matter today.
Bots are merely the interface — often just an experience delivered within an