How a chatbot helps the People’s Choice Awards

GUEST: People’s Choice Awards is a televised show that allows the public to vote for their favorite celebrities in movies, TV shows, music, and digital. The event is watched by over 10 million viewers and receives over 200 million votes from fans each year. In previous years, all votes were cast through mobiles apps and a responsive website, but for the 2017 show, People’s Choice Awards decided to extend its digital presence by utilizing a bot on the Facebook Messenger platform &mdas