Here’s a reality check on chatbots

GUEST: Let’s start with the good stuff: All the big players  —  Facebook, Slack, Kik, WeChat —  are getting in on the bot action, which must mean that everyone believes there’s something there worth investing in. Bots are being touted as a replacement for apps, and with good reason.
Apps can be cumbersome, frustrating, and are sometimes a waste of precious phone space. Bots are a quick and easy solution to that problem, allowing a comfortable c