Groupon tops the app charts, while 11 major retailers are failing their users

According to Internet Retailer 2016 Mobile 500, app-based sales are soaring. Purchases through mobile apps increased from $35.48 billion in 2014 to $59.86 billion in 2015. That’s a staggering 68.7 percent growth.
But that doesn’t mean everything is rosy in the app sales garden. Oh no.
New research released today by ARC from Applause — which takes in data from 1.2 million app store reviews across Google Play and the Apple App Store — shows that some of the top retailers in