Google’s Duplex calls still frequently require human intervention

When Googlelaunched Duplex with a demo at I/O last year, the audience was left wondering how much of the call was staged. The AI-based reservation booking service seemed almost too impressive to be a machine. Now that it’s been used for real-world reservations, Google has revealed that it frequently isn’t.
The company recently told The New York Times that Duplex calls are often still made by human operators at call centers. Roughly a quarter of calls start with a live human voice. Of