FCC changes consumer complaints process as Commissioner calls move ‘bonkers’

The Federal Communications Commission voted 3–1 today to change how it handles consumer complaints, but questions over what those changes mean turned into a heated exchange among the agency’s commissioners.
Earlier this week, House Democrats said in a letter to the agency that a proposed change could lead consumers filing free informal complaints with the agency to file formal ones instead — a process that costs $225.The Republican leadership at the agency disputed the letter,