Every c-suite leader needs to be a ‘Chief Empathy Officer’

In the digital age, when customers are more knowledgeable and have higher expectations and more choices than ever before, a company’s fortunes rest on its ability to tune into their feelings and create an emotional connection. As vital as empathy is, however, it can be elusive in an app-driven world that tends to create distance between companies and their customers’ actual human experience. Compounding the challenge, many businesses now rely on data, rather than what they see and h