Chatbots evolve from greeting tool to customer service must-have

GUEST: Chatbots were simple in the beginning, often limited to web browser pop-ups that could only send straightforward greetings like “Hi, how are you?” to website visitors.
Because of AI and cloud technology, chatbots are no longer just a nice-to-have greeting tool, but a key element in fostering a more engaging customer experience for businesses across every industry. By tapping into deep learning technologies, these tools learn, converse, and understand the world similarly to the