Chatbots don’t actually have an engagement problem

GUEST: “It’s not you — it’s me.”
Many people, journalists, and even companies who have invested in the chatbot industry have spoken out about the so-called chatbot engagement problem.
The issue they are seeing is simple: Users initially play with a chatbot because it is fun and novel, but then quickly lose interest until, eventually, they go inactive (or quit using the bot altogether).
Conclusion? Chatbots have an engagement problem! People do not engage with c