British Airways asked customers to post personal information on Twitter ‘to comply with GDPR’

Complaining about airlines on Twitter is a universal pastime for disgruntled travelers, and yet somehow British Airways has managed to turn the activity into a data privacy debacle of its own doing. Security researcher and PhD student Mustafa Al-Bassam discovered yesterday that the airline’s social media team was demanding customers post a trove of personal information publicly on Twitter, so it could help investigate customer service claims. That included passport numbers, full addresses