Brands that hyper-personalize will win the next decade

Evan Kohn ContributorShare on Twitter A digital marketing and customer experience leader, Evan Kohn is chief business officer at Pypestream, where he created PypePro, an AI onboarding methodology used by Fortune 500 firms. More posts by this contributorConversational analytics are about to change customer experiences forever
When people reach out to customer service, they’re seeking more than a solution to their immediate problem. They want empathy and understanding. What they’re oft