Banks urged to wait 2 or 3 years before offering bots to customers

Banks shouldn’t offer customers a bot to access their account for a few more years, Forrester advised in a new report.
The report from the consulting firm titled “Bots Aren’t Ready To Be Bankers,” suggests banks focus on readying their backend and wait 2-3 years for bots and artificial intelligence to mature before offering customers a bot.
Employees from Facebook, Bank of America, Kasisto, and an assortment of financial institutions were interviewed f