AT&T claims a weeks-long voicemail outage will be fixed with a single device update

Illustration by Alex Castro / The Verge AT&T has been experiencing a weeks-long voicemail outage affecting some customers across the country. But it’s hard to tell exactly what’s causing the outage, or how long until it will be fixed — and AT&T is saying conflicting things about what’s going on.
Here’s what the company told us, when we asked:
“A recent software update to some devices may be affecting our customers’ voicemail. We are working with