Are chatbots more conversational or controversial?

GUEST: Many technological trends come and go; the great ones last forever, and the not so great fade away, barely remembered as a fad. Not all technologies are purposeful, but when they are, they make our lives easier, neater, and smarter. This article presents an honest evaluation on conversational agents (bots) and where (we think) they stand in the future.
Whether you are a business owner or simply a customer, you must have encountered bots in your daily life. From online shopping (conversati