Airlines suck because you let them

Business can, at times, be so simple. For example:
1. Fewer companies means less competition. 
2. Less competition means less incentive for companies to be great to customers, who have less choice. 
3. Less incentive to serve customers... can end with a guy being dragged off an airplane, bloodied, after he'd already been seated. 
If only someone could've seen this coming. 
Spoiler alert: They did.
"I’ve come to think that the ritualized abuse that we, as consumers, have