7 metrics for monitoring your chatbot’s performance

GUEST: Researchers estimate we will speak to chatbots more than we speak to our spouses by 2020. Obviously, companies that implement chatbots are doing something right. However, businesses still have a hard time determining whether or not their bots are up to snuff. While there are plenty of effective chatbots on the market, there are also many that don’t quite meet consumers’ needs. So how do you measure the success of your chatbot?
This is the dilemma facing an