3 tips for creating a human and A.I.-powered chatbot

GUEST: In the past, commerce was always about two people trading with each other — a truly human experience.
Over time, we became more sophisticated and created instruments like currencies and institutions like retail stores. Now, with the advent of the Internet and the birth of e-commerce, we agreed to a Faustian bargain: To trade the human connection for unlimited product selection and convenience. E-commerce made shopping more efficient. As companies scaled, bots came in to replace