3 simple steps to great chatbot dialogue

GUEST: Chatbots are just a “hi” away. Not like a website that you have to navigate to, or an app that you have to locate and open. But chatbots today lack the ability to provide the visual feedback customers rely on for a sense of validation. People like to see content plainly, and they can do this on websites and apps. At Yala we are tackling this problem. Here are three lessons we learned along the way:
1. Don’t be dense
Example:
Me: help.
Chatbot: I can help by ans