3 highs and 1 low from Jeff Kaplan's first year with 'Overwatch'

It was May 24, 2016. It was a "normal" release day for Blizzard Entertainment in one sense: nobody realized at the time that Overwatch was about to become a global sensation.
On the eve of the hit game's first birthday — and with a mysterious "Anniversary Event" rapidly approaching — I sat down for a chat with Overwatch director Jeff Kaplan.
SEE ALSO: 'Overwatch' celebrates its first birthday with an anniversary event
Given the year he's had, you'd think Kaplan would come off as a li