3 challenges facing virtual assistants

GUEST: The upper echelon of chatbots, in terms of A.I.-powered intelligence, virtual assistants (VA) have become a hot topic in customer experience.
Presenting a significant opportunity to increase revenue and cost savings, virtual assistants:
Extend the reach of customer interactions
Reduce live agent workforce needs (But they DON’T eliminate live agents — we still need them to oversee and train the A.I.-powered agents.)
Boost agent productivity and reduce Average Handle Time
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