21 bot experts make their predictions for 2017

GUEST: 2016 was a huge year for bots, with major platforms like Facebook launching bots for Messenger, and Amazon and Google heavily pushing their digital assistants. Looking forward to 2017, we asked 21 bot experts, entrepreneurs, and executives to share their predictions for how bots will continue to evolve in the coming year.
1. Andy Mauro, CEO, Automat
“In 2017, brands will realize that conversational marketing is a better way to learn about and build relationships with their customer