2018 will be the year chatbot conversations get real

GUEST: As we enter 2018, it’s clear the expectations of intelligent assistance providers and enterprise practitioners are more in balance than ever before. It has also become evident that the number of “known knowns” is growing rapidly.
Here are five examples of how we will learn more about the complex workings of conversational commerce  in the coming year.
1. Intelligent assistants (IAs) can do a lot right out of the box
Solution providers have access to a history o