2 big reasons Facebook Messenger is the wrong platform for chatbots

GUEST: While chatbots have been around since the early 90’s, this year they became completely synonymous with Facebook Messenger. Facebook brought automated, chat-based customer service into the mainstream at a time when businesses and buyers are obsessed with improving the customer experience.
This technology will be transformative. It’s part of a wave of innovations that is going to help businesses meet the expectations of their consumers. Who wouldn’t want every interaction