11 commandments for chatbot developers

GUEST: Chatbots are all over the place. They’re in your Facebook Messenger. They’re answering your customer service questions or helping you organize legal cases. Chatbots and other natural language interfaces are here, and they’re here to stay.
App usage is declining, with most users spending 50 percent of their time in only one app — and that app is often a messaging platform. In fact, 75 percent of all smartphone users spend time on at least one messaging app. Acc