Why was getting a new Vax battery such a vexing experience?

What’s the use of six-year guarantee on my vacuum cleaner, if I can’t replace the battery?In December 2014 I bought a Vax Life cordless vacuum cleaner, with a six-year written guarantee. As its battery life is gradually shortening, I attempted to buy a spare, only to be told that the unique design of battery is no longer available. It looks like a functioning cleaner is destined for the tip.Continue reading...