Why is BT’s broadband pledge so misleading over outages?

Despite its ‘keep connected promise’, it used get-out clauses to avoid sending me a back-up 4G mini-hubI’m really exasperated by the exclusions I’ve encountered with the BT Plus “Keep Connected Promise”. The video and blurb on its website are clear that, within an hour of reporting a broadband outage, it will send a 4G Mini Hub and turn on unlimited data on any BT mobile phones associated with the account.I have experienced two half-day outages and both times