Why does Ryanair make it so hard to change the name on gift vouchers?

We can’t use them because the name doesn’t match the passportLast year we bought £100 of Ryanair vouchers for my partner’s mother, who lives in Spain, to visit us in our new home. But when she went to use them earlier this year she found they should have been written out with her full passport name. After three calls, two online chats, four complaints and about 10 emails I’ve had a response which basically says “tough”.MK, Ely, Cambridgeshire Continue re