28-03-2019 07:59 via theguardian.com

Tui blamed BA for bumping me off a flight when it made a mistake

We were told the airline had overbooked, but the travel firm didn’t pay for the seats in timeI booked a family trip to the Dominican Republic with travel agent Tui. A month before departure, Tui called stating the BA flight had been overbooked and we had been bumped off. Generally, passengers get bumped off a few hours before takeoff. Tui customer service blamed BA and offered us some unpalatable alternatives – to cancel or fly via Paris or Manchester, adding at least five hours to o
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