Thomas Cook ‘special assistance’ was anything but for my mobility issues

Despite a £380 bill for extra leg room, the seats never materialised on the flightI booked with Thomas Cook to fly with my family to Florida for my wedding. I have a mobility disability, which, among other things, means I can’t bend my knees enough to sit in a regular seat and need extra leg room which cannot be next to an exit for safety reasons. Because I know there are only a few seats on any aircraft I can use, I organised everything 14 months in advance with the “special a