Loyalty does pay … for Sky, but not for its customers

Broadcaster seems determined to charge me over the odds for basic servicesAfter reading your letter about Sky customers dropping the paid-for service and using Freesat instead, I tried to do this. But when I phoned I was told that “option” was no longer available.I have two Sky boxes and offered to pay a £10 fee for each box. I was told the only way to keep the recording facility for the free-to-air channels that I use was to enter into a new contract at a special rate of &poun