Let down by Thomas Cook when kids’ club failed to operate

We booked the hotel specifically because it had a kids’ club for our daughter, but it was closed on four occasionsMy husband and I and our young daughter went on holiday to Turkey with Thomas Cook in September. We were very clear when booking the trip that one of the criteria was a kids’ club. Our daughter is an only child and misses the company of other children on holiday. Our local branch was very helpful in finding us our hotel.However, while we were abroad the club did not opera