It was DFS customer service that didn’t measure up

We agreed a restock fee, but when the sofa didn’t fit and we needed help it ignored usWe read the case you covered in June 2016 whereby a furniture retailer’s promise of a “restock” charge at an agreed amount was rescinded after the furniture didn’t fit into the house. In January we bought a sofa from the Tottenham Court Road branch of DFS in London. It was agreed with the assistant sales manager that a restock fee of £90, paid in the form of a deposit, would