Great Western Railway is going off the rails with refunds

I’ve been waiting since the end of August for a payment I am due for late trainsI have been having problems with Great Western Railway over refunds for late trains – three are outstanding – and I am sure I am not alone. The first dates back to the end of August when I made the claim the day after travel. Having heard nothing by the end of September, I sent an email to GWR’s managing director, Mark Hopwood, and received a polite reply asking for details of my case (which I