British Airways admits it let us down, but will not refund us in full

We had to book a ferry to save our holiday after flight delay and were told we’d get our money back – no such luckMy husband and I missed a connecting British Airways flight from Aberdeen to Shetland in July because of a late flight from Heathrow. When we got to Aberdeen we were told there wasn’t another flight until the next afternoon, which would have meant missing two days of our holiday.BA said that if we wanted to get the overnight ferry we could book it and claim the mone