$12 billion lawsuit claims CenturyLink routinely ‘defrauded’ cable customers

It's tough being a cable company. You have this perfect monopoly over a valuable resource, but customers keep on complaining about "service" and "price" and "satisfaction."
So your only option to generate more record profits is simple: just tell your sales reps to stick extra services and charges on the bill without permission. I mean hey, it worked for Wells Fargo, right?That's pretty much the allegations being levelled against CenturyLink by a former employee and customers. A new class-action