Air Canada chatbot gave a customer wrong info and the airline had to pay

A customer will get hundreds of Canadian dollars from Air Canada in connection to its online chatbot’s "misrepresentation" of a fare discount policy, a civil resolution tribunal (CRT) decision said.British Columbia’s CRT gave Air Canada an order to dole out a total of $812 CAD, including damages, prejudgment interest and fees, to customer Jake Moffatt in the decision released Feb. 14. The airline has up to two weeks to comply, according to the document.The payment arose out of a lega