Swisscom customer interactions soar thanks to Apple Business Chat

Genesys today announced that Swisscom‘s customer satisfaction, efficiency and transactional Net Promoter Score have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just six months ago.
Swisscom’s Genesys Messaging for Apple Business Chat
“Our customers are shifting their preferred communication methods from traditional voice services to messaging,” said Rolf Neukom, Product Manager at Swisscom, in a statement. “