Apple’s iPhone leads all others in smartphone customer satisfaction

According to the ACSI Wireless Service and Cellular Telephone Report 2019-2020, Apple’s iPhone leads all others in smartphone customer satisfaction.
Smartphones have never made customers happier as the overall industry rises 1.3% to a new high of 80. The gain follows four years of stability for cell phones at an ACSI score of 79. The industry has steadily improved customer satisfaction over time, with a net gain of 16% over the past 15 years.
Globally, smartphone sales declined 1% in 2019,