Apple Launches Business Chat in iOS 11 Developer Preview

Apple revealed more details of its new Business Chat feature for iMessage at a WWDC developer preview on Friday. Coming in iOS 11, Business Chat allows real customer service representatives to communicate directly with users, making the feature separate from existing AI chat bot systems.Users send the first message to start a Business Chat conversation by tapping Message icons that appear beside the names of businesses in Spotlight searches, Siri, and Maps, or by scanning a relevant QR code with