Apple asks retail store workers to take on remote tech support roles

Apple is asking retail store employees to temporarily take on remote tech support roles while stores remain closed due to the COVID-19 pandemic. The retail workers will still be paid if they don’t participate.
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Mark Gurman for Bloomberg News:A subset of retail staff are participating in the program to become work-from-home AppleCare employees so the company has enough workers to handle customer requests.
The company quietly piloted the move in recent weeks before prodding